FAQ

Here you can find the commonly asked questions about the Gloople CMS (content management system) and how to use it. If your issue is not listed, click the button below to submit your question and we will get back to you.

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Key Terms/Glossary
FAQs

Meta-Data

'Meta-data' is data about the information you have presented on your website, and is used by search engines to catalogue and reference your site to be retrieved when relevant searches are made. Meta-data is held in the head of a webpage, and therefore is not a visible part of the main body.

Gloople allows you to insert meta-data for individual products, categories and default information for the whole site. You can insert the following kinds of meta-data:

  • Title - The title is what appears on search engines result page, and also at the top of the browser window when someone views your website. The title should be between 10-60 characters. You won't get penalised for having longer title tags, but the search engine will simply ignore the longer part.
  • Description - The description tag should be written in such way that it will show what information your website contains or what your website is about. Write short and clear sentences that will not confuse your visitors. The description tag should be less than 200 characters. The meta description tag is an important aspect to get right for your website's SEO, as it is often displayed on the search engine result page.
  • Keywords - The keyword tags should contain between 4 and 10 keywords. They should be seperated with commas and should correspond to  search phrases you are targeting. Every word in this tag should appear somewhere in the body, or you might get penalised for irrelevance. No single word should appear more than twice, or it may be considered spam.
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How do I add multiple images to a Product?

  1. Under the Store link in the Main Navigation, click Products.
  2. From your Product list, find the product that you wish to add images to. When you have the Product selected, go to the images tab in the Product navigation.

     

    Images - Product Navigation
  3. To add images, use the upload form on this page.

     

    Image Form
  4. To re-order the images, drag them into your preferred order with the default image first.

     

    Manage Images
  5. To give your images a title, summery, description, or edit the image using the image manipulation tool, click Edit on any of the images.
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How do I put a Product on sale?

  1. To apply a sale on an already listed Product, first go to the Store link in the Main Navigation, and click Products.
  2. From your Product list, select the Product you wish to apply a sale to.
  3. On the basic details page for your Product, find the Product cost box, then title your sale and make it active.

     

    Product Cost - Sale Active
  4. To edit the sale price, click the Stock Control & Variations tab in the Product navigation. Edit the sale price for your Product and each of its Variations (if you have any).

     

    Editing Sale Price
  5. When you are happy with what you have entered, click Save Changes at the bottom of the page.
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How do I re-order my Categories?

  1. Under the Store link in the Main Navigation, click Categories.
  2. To re-order your Categories, move the mouse over to the arrow symbol and drag the Categories into your chosen order.

     

    Category Management
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How do I change the status of Orders?

As customers order from your store, you need to be able to inform them what stage their order is currently at. The customer keeps up with their order status by following a link sent to them when they made the order, and what they see is updated and controlled completely by you.

To update an order status follow these steps:

  1. Under the Store link in the Main Navigation, click Orders.
  2. Find the Order that you wish to update (the oOders should listed by their individual numbers, in chronological order, with the most recent first).

     

    Order List
  3. On the Order Details page, find the Status box. From the drop-down you have the following options:

     

    Order Status
  4. Select the stage which the Order is currently at, then click Save Changes at the bottom of the page.
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How do I hide a Review

  1. Under the Store link in the Main Navigation, click Products.
  2. From your Product list, find the Product that you wish to hide a Review for. When you have the Product selected, go to the Ratings & Reviews tab in the Product navigation.

     

    Ratings & Reviews
  3. From the list of Reviews, select the one you wish to hide. Once in the edit Review page, find the 'Active?' tick box. To hide the Review, un-tick this box.

     

    Review Active
  4. When you are happy with what you have entered, click Save Changes at the bottom of the page.
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How do I set up a Facebook page?

Firstly, follow this link - Create a Facebook Page.

Then follow these steps the get your page established.

  • Add an Image - Get your business's logo or identity on your Facebook page so customers can associate it with your store.
  • Invite your friends - Make sure your Facebook page has some fans before you release it to your customers, that way you will appear reputable and trustworthy. Nothing wrong with asking your friends to help out!
  • Tell your subscribers - If you've already got a mailing list of people interested in your business, tell them your on Facebook.
  • Start posting content - Once you've got some fans, make sure they hear about what you're up to!

Once your Facebook page is established, be sure to associate it with your store to make use of Gloople's social features.

Further Resources:

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How do I set up the Facebook login for my store?

In order to allow users to sign-in using Facebook on your site, or for the Facebook store to function an 'app' must be created in Facebook.

Creating your Facebook Application

  1. Login into Facebook, and then enter the following URL in the title bar: https://www.facebook.com/developers/apps.php
  2. If you have never used the Facebook Developer app before, you will need to press "Allow" when prompted. After that, you will also have to verify your Developer account through your phone or credit card, which is easy to do using the instructions that Facebook provide. 
  3. Click the “Set Up New App” button.
  4. Give the app a suitable name (usually the company name will suffice), as this is what will be shown to the user when they authorise the app access then click “Create Application”.
  5. You’ll then be taken to the apps default page, update the “User support address” and “Contact email” to a valid email address for your company.
  6. Click the “Website” tab on the left and enter your website URL in ”Site URL”. For the "Site Domain", insert your URL without the 'http://www.' part.
  7. Take note of the "Application ID" and "Application Secret", as these will be added into the settings of your Gloople site to connect it with the App.
  8. Click save changes to create your new app.
  9. Login to your Gloople site, go to the 'Admin' section, select 'Settings', then go to 'Facebook Integration'.
  10. Enter the "Application ID" and "Application Secret" that you got from the app in step 6, and click save changes. your site will now allow users to login through Facebook
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